Frequently Asked Questions

Creating a Family

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Membership Payment & Credit Issue Scenarios

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Adding To Or Amending A Nurture Program

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Resetting and Retrying Payments using the dashboard widget

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Finding out why a member cannot book a Session

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Adding a new Session Type

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Changing a Session Schedule

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Unable to register a Payment Card

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What to do when a member says they cannot login

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Configuring recurring To-Do Tasks

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Creating a Reminder or Assignment

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Booking a Member onto a Session

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Performing Roll-Call for a Session

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Booking a Guest on to a Session

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AutoBook and Recurring Bookings

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Pre-Session Checks & Temperatures

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Wait List Processing Options

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Creating a Monthly credit membership

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Creating a Weekly credit membership

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Quickly accessing recently viewed members

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Getting Help With Using Quoox

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Changing Session Capacity

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Launching The Self Service Kiosk

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