Hi, welcome to Quoox University.
In this course of videos, we’ve been looking at the KPIs and Metrics under Reporting, and we’re at the final report within our 12 Month Overview.
So, we’re now looking at Member Communications.
As always, have a little read of the description underneath, but essentially it’s an analysis of the communications both sent and received via the Message Centre. So please bear in mind, this doesn’t include things like your Scheduled Broadcasts, your RoboNudge alerts, things like that. It’s purely email and SMS or text that have been sent via the Message Centre, okay.
So what we’ll see here on the left-hand side, is a month by month breakdown of your both inbound and outbound communications via email and text.
You also then have the Average Reply Time. So this has been calculated for any inbound messages where a reply was subsequently sent. So that’s how we’ve got the reply time for you.
Otherwise, what you can see is the number of emails or SMS that have been sent both inbound and received inbound.
Now, one thing worth noting as well, here is: a message, no matter the number of recipients, yeah, recipients, is one message. So it might be that you’ve sent an email to 20 recipients, that still only classes as one, okay. So just bear that in mind.
And then on the right-hand side of the sort of numbers, if you will, you’ve got the visual breakdown as well. So you’ve got a visual report diagram here. You’ve got the month by month breakdown.
And again, you have the option to be able to filter this. So it might be that you only want to look at your inbound activity. Here we can see and then hover over that we sent, sorry, received, five inbound emails in December and then we had more text messages in December.
I mean, how you wanna analyse this data is completely up to you.
As always, you can download the report from the top of the page and then take that raw data and do what you want with it. But essentially it’s just giving you the options to look at each thing individually, if you wanted to and vice versa, you could just look at one thing at a time. That’s the same thing!
You could look at all of them at the same time or break it down in different ways as well, okay. So you have the option to visualise the data that you have in the report on the left-hand side.
But essentially that is your member communications and the last report within the 12 Month Overview.
If you have any questions on this report or any of them, please don’t hesitate to get in touch, otherwise I’ll see you on the next video.
