Many of the trigger actions support the use of context sensitive merge fields. These merge fields provide you with a wealth of options for personalising the triggered messages that are send to leads or members, or that go to internal employees.
Certain context elements, such as “a session”, have a predefined set of merge fields. These apply to certain triggers. Additionally, some triggers have specific context sensitive merge fields that only apply for that trigger.
The table below outlines the merge fields that apply to each trigger type. Merge fields are entered in format [[MERGEFIELD]] into the action field (E.g., email subject; call reminder message; etc.)
Event trigger merge fields
The merge fields that have context for each trigger type are listed below. Every trigger type includes the business merge fields.
| Trigger type | Valid merge fields |
|---|---|
| General > Communications > Message received | Member fields (for messages from members) Lead fields (for messages from leads) [[SENDERNAME]] – the name of the email sender [[SENDEREMAIL]] – the email address of the email sender |
| General > Forms & Questionnaires > Form completed | Member fields (for member forms) Lead fields (for lead forms) Form fields |
| General > Store > Inventory count low | Inventory variant fields |
| General > Store > Store order placed by member | Member fields [[ORDERREF]] – the FitnessHub order reference [[ORDERTOTAL]] – the FitnessHub order total |
| General > Payment Links > Payment Link completed | Member fields (for member and lead links) Lead fields (for lead links) Payment Link fields |
| Leads > Appointments > Lead appointment booked | Lead fields Lead appointment fields |
| Leads > Appointments > Lead appointment cancelled | Lead fields Lead appointment fields |
| Leads > Assignments > Lead call scheduled | Lead fields [[CALLDATE]] – the date of the scheduled call [[CALLTIME]] – the time of the scheduled call [[CALLPURPOSE]] – the purpose narrative provided for the call [[CALLER]] – the person/people/group(s) to whom the call is assigned |
| Leads > Campaigns > Lead campaign sign-up | Lead fields Lead campaign fields |
| Leads > Creation and conversion > Lead converted | Lead fields |
| Leads > Creation and conversion > Lead created | Lead fields |
| Leads > Creation and conversion > Lead ingested from Meta | Lead fields Lead campaign fields |
| Members > Achievements > Achievement logged | Member fields Achievement fields |
| Members > Achievements > Bodyhop logged | Member fields BodyHop fields |
| Members > Achievements > Myzone move logged | Member fields [[MOVE.DATE]] – Date of the move [[MOVE.TITLE]] – Title of the move [[MOVE.DURATIONMINS]] – Duration of the move (mins) [[MOVE.MEPS]] – Number of MEPs earned [[MOVE.CALORIES]] – Number of calories burned [[MOVE.AVGEFFORT]] – Average effort [[MOVE.AVGHR]] – Average heartrate [[MOVE.PEAKHR]] – Peak heartrate [[MOVE.ZONE0MINS]] – Minutes spent in zone 0 [[MOVE.ZONE1MINS]] – Minutes spent in zone 1 [[MOVE.ZONE1MEPS]] – MEPS from zone 1 [[MOVE.ZONE2MINS]] – Minutes spent in zone 2 [[MOVE.ZONE2MEPS]] – MEPS from zone 2 [[MOVE.ZONE3MINS]] – Minutes spent in zone 3 [[MOVE.ZONE3MEPS]] – MEPS from zone 3 [[MOVE.ZONE4MINS]] – Minutes spent in zone 4 [[MOVE.ZONE4MEPS]] – MEPS from zone 4 [[MOVE.ZONE5MINS]] – Minutes spent in zone 5 [[MOVE.ZONE5MEPS]] – MEPS from zone 5 |
| Members > Achievements > Myzone rank changed | Member fields [[PREVIOUSRANKING]] – The previous ranking [[CURRENTRANKING]] – The new/current ranking |
| Members > Achievements > Weight change logged | Member fields [[SOURCE]] – The source of the weigh log record [[CURRENTWEIGHTKG]] – Current weight in kilograms [[CURRENTWEIGHTLBS]] – Current weight in pounds [[CURRENTBODYFAT]] – Current body fat percentage [[WEIGHTMOVEMENTKG]] – Weight movement (Kg) [[WEIGHTMOVEMENTLBS]] – Weight movement (Lbs) [[BODYFATMOVEMENT]] – Body fat movement (%) [[RECORDDATE]] – Date of the weigh in record [[PREVIOUSRECORDDATE]] – The previous record date |
| Members > Achievements > Workout completed | Member fields XRcize Session fields |
| Members > Anniversaries > Birthday | Member fields [[DOB]] – The member’s date of birth [[AGE]] – The member’s age (numeric) |
| Members > Anniversaries > x month(s) anniversary of joining | Member fields [[JOINEDDATE]] – The date the member joined [[MONTHS]] – The number of months since join date |
| Members > Anniversaries > x year(s) anniversary of joining | Member fields [[JOINEDDATE]] – The date the member joined [[YEARS]] – The number of years since join date |
| Members > Assignments > Injury recorded | Member fields [[INJURYLOCATION]] – The location of the injury [[INJURYPERMANENCE]] – How permanent it is [[INJURYSEVERITY]] – The severity of the injury [[INJURYNOTES]] – Any notes on the injury |
| Members > Assignments > Journey point changed | Member fields [[JOURNEYPOINT]] – The assigned journey point |
| Members > Assignments > Member call scheduled | Member fields [[CALLDATE]] – the date of the scheduled call [[CALLTIME]] – the time of the scheduled call [[CALLPURPOSE]] – the purpose narrative provided for the call [[CALLER]] – the person/people/group(s) to whom the call is assigned |
| Members > Assignments > Mentor assigned | Member fields [[MENTOR.FULLNAME]] – The mentor’s full name [[MENTOR.FIRSTNAME]] – The mentor’s first name [[MENTOR.LASTNAME]] – The mentor’s last name [[MENTOR.EMAIL]] – The mentor’s email address [[MENTOR.MOBILE]] – The mentor’s mobile number |
| Members > Assignments > Status changed | Member fields [[STATUS]] – The assigned member’s status |
| Members > Checks and blocks > Document check expiring | Member fields [[CHECKTYPE]] – The type of check expiring [[EXPIRYDATE]] – The expiry date of the document |
| Members > Checks and blocks > Session booking block applied | Member fields [[BLOCKEDUNTIL]] – The date until which the member is blocked |
| Members > Creation and conversion > Member sign-up | Member fields |
| Members > Credits > Running out of credits | Member fields [[CREDITSREMAINING]] – The number of credits remaining |
| Members > Memberships > Membership added | Member fields Membership fields |
| Members > Memberships > Membership anniversary | Member fields Membership fields |
| Members > Memberships > Membership cancelled | Member fields Membership fields [[CURRENTMEMBERSHIP.ENDDATE]] – The end date of the cancelled membership |
| Members > Memberships > Membership credits allocated | Member fields Membership fields |
| Members > Memberships > Membership ended naturally | Member fields Membership fields [[EXPIRYDATE]] – The expiry date of the membership |
| Members > Memberships > Membership ending | Member fields Membership fields [[EXPIRYDATE]] – The expiry date of the membership |
| Members > Memberships > Membership started | Member fields Membership fields |
| Members > Metrics > Activity below x for y days (Calories) | Member fields [[TOTALCALORIES]] – Total calories burned [[LOWESTCALORIES]] – Lowest calories on the days analysed [[AVERAGECALORIES]] – Average calories for the days analysed |
| Members > Metrics > Activity below x for y days (Minutes) | Member fields [[TOTALCALORIES]] – Total calories burned [[LOWESTCALORIES]] – Lowest calories on the days analysed [[AVERAGECALORIES]] – Average calories for the days analysed |
| Members > Metrics > Sleep below x for y days | Member fields [[TOTALMINSSLEEP]] – Total minutes sleep [[LOWESTMINSSLEEP]] – Lowest minutes sleep on the days analysed [[AVERAGEMINSSLEEP]] – Average minutes sleep for days analysed |
| Members > Payments > Card added | Member fields |
| Members > Payments > Card expiring | Member fields |
| Members > Payments > Direct debit mandate added | Member fields |
| Members > Payments > Direct debit mandate cancelled | Member fields |
| Members > Payments > Membership payment failure | Member fields Membership fields |
| Members > Payments > Membership payment success | Member fields Membership fields |
| Members > Sessions > Attended a new session type | Member fields Session fields |
| Members > Sessions > Booked a new session type | Member fields Session fields |
| Members > Sessions > Booking count has fallen to x | Member fields Booking fields Session fields |
| Members > Sessions > Booking count has risen to x | Member fields Booking fields Session fields |
| Members > Sessions > Check-in via Kiosk | Member fields Booking fields |
| Members > Sessions > No show | Member fields Booking fields |
| Members > Sessions > No show | Member fields Booking fields |
| Members > Sessions > Session attended | Member fields Booking fields |
| Members > Sessions > Session booked | Member fields Booking fields |
| Members > Sessions > Session booking cancelled | Member fields Booking fields |
| Members > Sessions > x lifetime sessions attended | Member fields [[SESSIONCOUNT]] – the number of sessions attended |
| Members > Sessions > x no shows | Member fields [[SESSION.SESSIONNAME]] – the name of the triggering session [[SESSION.DATE]] – the date of the triggering session [[SESSIONNOSHOWS]] – the number of no-shows within the period |
| Members > Sessions > x sessions attended | Member fields [[SESSION.SESSIONNAME]] – the name of the triggering session [[SESSION.DATE]] – the date of the triggering session [[SESSIONCOUNT]] – the number of sessions attended |
| Members > Sessions > x sessions cancelled | Member fields [[SESSION.SESSIONNAME]] – the name of the triggering session [[SESSION.DATE]] – the date of the triggering session [[SESSIONSCANCELLED]] – the number of sessions cancelled within the period |
| Members > Credits > Credit pack purchased | Member Fields [[CREDITPACK]] – the name of the purchased credit pack |
Pre-defined merge fields
The pre-defined merge fields that exist for a specific context (referenced above) are outlined below.
| Field grouping | Valid merge fields |
|---|---|
| Achievement | [[ACHIEVEMENT.ACHIEVEMENTTYPE]] – The name of the achievement [[ACHIEVEMENT.DATE]] – The date of the achievement |
| Appointment | [[APPOINTMENT.BOOKED]] – The date/time booked [[APPOINTMENT.END]] – The end date/time of the session [[APPOINTMENT.LEADNAME]] – The lead coach name [[APPOINTMENT.SESSIONNAME]] – The session name [[APPOINTMENT.START]] – The start date/time of the session [[APPOINTMENT.VENUE]] – The venue where the session is being held [[APPOINTMENT.VENUEAREA]] – The venue area for the session |
| BodyHop | [[BODYHOP.DATE]] – The date the Bodyhop was logged |
| Session booking/Booking | [[BOOKING.BOOKED]] – The date/time the booking was made [[BOOKING.END]] – The booked session end date/time [[BOOKING.JOINURL]] – The join URL for the session (online only) [[BOOKING.LEADMEMBER]] – The lead member for the session [[BOOKING.MEMBERNAME]] – The name of the member [[BOOKING.SESSIONNAME]] – The name of the session [[BOOKING.START]] – The booked session start date/time [[BOOKING.VENUE]] – The venue for the session [[BOOKING.VENUEAREA]] – The venue area for the session |
| Business | [[BUSINESS.ADDRESS1]] – Address line 1 [[BUSINESS.ADDRESS2]] – Address line 2 [[BUSINESS.ADDRESSLINE]] – Full address in single line format [[BUSINESS.ADDRESSPARA]] – Full address in paragraph format [[BUSINESS.BUSINESSNAME]] – The business name [[BUSINESS.BUSINESSPHONE]] – The business phone [[BUSINESS.CITY]] – Address city [[BUSINESS.COMPANYNUMBER]] – The business registered company number [[BUSINESS.CONTACTEMAIL]] – The primary contact email [[BUSINESS.COUNTRY]] – The business country [[BUSINESS.FITNESSHUBURL]] – The business FitnessHub URL [[BUSINESS.GDPREMAIL]] – The GDPR email address for the company [[BUSINESS.POSTCODE]] – Address postcode [[BUSINESS.QUOOXEMAILADDRESS]] – Quoox email address [[BUSINESS.SHORTCODE]] – Business shortcode [[BUSINESS.SHORTNAME]] – Business shortname [[BUSINESS.STATE]] – Address state [[BUSINESS.TRADINGNAME]] – Trading name [[BUSINESS.TWILIONUMBER]] – SMS/Text number [[BUSINESS.VATNUMBER]] – VAT/Tax number [[BUSINESS.VCARDURL]] – Contact Card URL [[BUSINESS.WEBSITEURL]] – Website URL |
| Campaign | [[CAMPAIGN.NAME]] – The campaign name |
| Current Membership/Membership | [[CURRENTMEMBERSHIP.MEMBERSHIPNAME]] – Membership name [[CURRENTMEMBERSHIP.PLAN_AUTORENEW]] – Autorenew enabled [[CURRENTMEMBERSHIP.PLAN_COSTPERPERIOD]] – Cost per period [[CURRENTMEMBERSHIP.PLAN_JOININGFEE]] – Joining fee [[CURRENTMEMBERSHIP.PLAN_NAME]] – Membership plan name [[CURRENTMEMBERSHIP.PLAN_START]] – Membership start date [[CURRENTMEMBERSHIP.NEXTCREDITSSHORTDATE]] – The next credit issue date (short format) [[CURRENTMEMBERSHIP.NEXTCREDITSLONGDATE]] – The next credit issue date (long format) [[CURRENTMEMBERSHIP.NEXTCREDITSDAYNAME]] – The next credit issue date day name [[CURRENTMEMBERSHIP.CREDITRECURRENCE]] – The recurrence description for credits [[CURRENTMEMBERSHIP.NEXTPAYMENTSHORTDATE]] – The next payment date (short format) [[CURRENTMEMBERSHIP.NEXTPAYMENTLONGDATE]] – The next payment date (long format) [[CURRENTMEMBERSHIP.NEXTPAYMENTDAYNAME]] – The next payment date day name [[CURRENTMEMBERSHIP.PAYMENTRECURRENCE]] – The recurrence description for payments |
| Employees | [[EMPLOYEE.EMPLOYEETYPE]] – Employee type [[EMPLOYEE.EMPLOYMENTEND]] – Date of employment start [[EMPLOYEE.EMPLOYMENTSTART]] – Date of employment end [[EMPLOYEE.JOBTITLE]] – Job title [[EMPLOYEE.LATESTROLE_ENDDATE]] – Latest role end date [[EMPLOYEE.LATESTROLE_REMUNERATION]] – Latest role remuneration [[EMPLOYEE.LATESTROLE_STARTDATE]] – Latest role start date [[EMPLOYEE.LATESTROLE_TYPE]] – Latest role type [[EMPLOYEE.PRIMARYVENUE]] – Primary venue [[EMPLOYEE.SHIFTWEBCALURL]] – Web calendar URL |
| Forms | [[FORM.ALERTSRAISED]] – Number of alerts raised [[FORM.FORMNAME]] – Form name |
| Hooks for campaigns | [[HOOK.BODY]] – The hook body [[HOOK.IMAGEURL]] – The hook image URL [[HOOK.LANDINGPAGEURL]] – The hook landing page URL [[HOOK.SUMMARY]] – Summary [[HOOK.TITLE]] – Title [[HOOK.VENUECITY]] – City for the venue [[HOOK.VENUENAME]] – Venue name |
| Injuries | [[INJURY.INJURYLOCATION]] – The location of the injury [[INJURY.INJURYNOTES]] – Notes on the injury [[INJURY.INJURYPERMANENCE]] – The injury permanence [[INJURY.INJURYSEVERITY]] – The injury severity |
| Inventory | [[INVENTORY.ITEM]] – The item name [[INVENTORY.VARIANT]] – The variant name |
| Leads | [[LEAD.EMAIL]] – The email address of the lead [[LEAD.FIRSTNAME]] – The first name of the lead [[LEAD.LASTNAME]] – The last name of the lead [[LEAD.LOGINURL]] – The FitnessHub login URL for the lead [[LEAD.MOBILE]] – The mobile number for the lead [[LEAD.SHORTCODE]] – shortcode |
| Lead Campaign | [[LEADCAMPAIGN.CAMPAIGNNAME]] – The campaign name |
| Members | [[MEMBER.ADDRESSLINE]] – Full address in line format [[MEMBER.ADDRESSPARA]] – Full address in paragraph format [[MEMBER.BLOCKEDUNTIL]] – Date a member is blocked until [[MEMBER.COMMSEMAIL]] – Main communication email [[MEMBER.COMMSMOBILE]] – Main communication mobile [[MEMBER.CURRENTTOTALCREDITS]] – Current available credits [[MEMBER.EMAIL]] – Email address [[MEMBER.EMERGENCYADDRESS]] – Emergency address [[MEMBER.EMERGENCYCONTACT]] – Emergency contact [[MEMBER.EMERGENCYPHONE]] – Emergency telephone [[MEMBER.EMERGENCYRELATIONSHIP]] – Emergency relationship [[MEMBER.FIRSTNAME]] – First name [[MEMBER.FUNDINGMEMBERNAME]] – Name of the funding member [[MEMBER.HOMEADDRESS1]] – Address line 1 [[MEMBER.HOMEADDRESS2]] – Address line 2 [[MEMBER.HOMEADDRESS3]] – Address line 3 [[MEMBER.HOMECITY]] – Address city [[MEMBER.HOMECOUNTY]] – Address county/state [[MEMBER.HOMEPOSTCODE]] – Address postcode/zipcode [[MEMBER.KNOWNASNAME]] – Known as name/nickname [[MEMBER.LASTNAME]] – Last name [[MEMBER.MIDDLENAMES]] – Middle name(s) [[MEMBER.MOBILE]] – Mobile number [[MEMBER.PREVIOUSNAMES]] – Previous name(s) [[MEMBER.SESSIONWEBCALURL]] – Session calendar URL |
| Messages | [[MESSAGE.SUBJECT]] – The inbound message subject |
| Order (FitnessHub order) | [[ORDER.REF]] – FitnessHub order reference [[ORDER.TOTAL]] – Order total (local currency) |
| Payment transaction | [[PAYMENTTX.AMOUNT]] – Amount paid [[PAYMENTTX.COMMENTS]] – Comments [[PAYMENTTX.INVOICENO]] – Invoice number [[PAYMENTTX.PAID]] – Date/time paid [[PAYMENTTX.PAYMENTMETHOD]] – Payment method [[PAYMENTTX.PERCENTTAXINCLUDED]] – %age tax included [[PAYMENTTX.PURCHASETYPE]] – Purchase type [[PAYMENTTX.REFUNDED]] – Refunded date/time [[PAYMENTTX.SUMMARY]] – Summary [[PAYMENTTX.TAXINCLUDED]] – Amount of tax included [[PAYMENTTX.TRANSACTIONID]] – Transaction ID |
| Payment Links | [[PAYMENTLINK.TITLE]] – Title [[PAYMENTLINK.DESCRIPTION]] – Description [[PAYMENTLINK.AMOUNT]] – Amount |
| Session | [[SESSION.END]] – End date/time [[SESSION.LEADMEMBER]] – Lead coach [[SESSION.START]] – Start date/time [[SESSION.VENUE]] – Venue [[SESSION.VENUEAREA]] – Venue area |
| Shift | [[SHIFT.BREAK]] – Minutes break [[SHIFT.EMPLOYEE]] – Employee name [[SHIFT.END]] – End date/time [[SHIFT.NOTES]] – Notes [[SHIFT.ROLE]] – Role for the shift [[SHIFT.START]] – Start date/time [[SHIFT.VENUE]] – Venue |
| Venue | [[VENUE.ADDRESS1]] – Address line 1 [[VENUE.ADDRESS2]] – Address line 2 [[VENUE.ADDRESS3]] – Address line 3 [[VENUE.ADDRESSLINE]] – Full address in line format [[VENUE.ADDRESSPARA]] – Full address in paragraph format [[VENUE.CITY]] – Address City [[VENUE.CONTACT]] – Venue contact [[VENUE.COUNTRY]] – Address Country [[VENUE.COUNTY]] – Address county/state [[VENUE.DESCRIPTION]] – Description [[VENUE.EMAIL]] – Email address [[VENUE.HOWTOFINDUS]] – How to find us details [[VENUE.LATITUDE]] – Latitude [[VENUE.LONGITUDE]] – Longitude [[VENUE.POSTCODE]] – Postcode/Zipcode [[VENUE.SHORTCODE]] – Shortcode [[VENUE.TELEPHONE]] – Telephone number [[VENUE.USEFULINFORMATION]] – Useful information details [[VENUE.VCARDURL]] – Venue Contact Card URL [[VENUE.VENUENAME]] – Venue name |
| Weigh-In | [[WEIGHIN.BODYFATPERCENTAGE]] – Body fat percentage [[WEIGHIN.DATE]] – Weigh in date [[WEIGHIN.WEIGHTKG]] – Weight (kg) [[WEIGHIN.WEIGHTLBS]] – Weight (lbs) |
| XRcize Session | [[XRCIZE.SESSIONNAME]] – Session name |
